Cancellation & Refund Policy

What this covers

This policy applies to the paid 1:1 sessions listed on the main page, which currently means Gupshup and the two mentorship sessions. Quick questions over DM are free, so there is nothing to cancel or refund there.

Sessions are booked and paid for manually over Instagram DM. Payment is normally requested shortly before the scheduled time, and calls happen on Google Meet.

Cancelling a session

You can ask to cancel up to 1 hour before your scheduled start time, as long as there is a genuine reason. Just message me on Instagram.

If you have already paid and I accept the cancellation, I will refund the full session fee. There is no cancellation charge and no admin fee.

Rescheduling

You can also ask to reschedule up to 1 hour before the start time, again with a genuine reason. If we can find another slot that works for both of us, your payment simply carries over to the new time. Nothing extra to pay.

Emergencies inside the last hour

The one hour mark is a guideline, not a wall. Real emergencies do not check the clock first. If something genuinely unexpected happens close to the session, or even during it, message me and tell me what is going on. I will do my best to reschedule you or refund you.

Not showing up

If you do not join and I have not heard from you at all, that session counts as delivered and is not refundable. I set the time aside and waited for you.

If something went wrong and you get in touch afterwards to explain, tell me. If the reason is reasonable I will usually still work something out.

Joining late

A session runs for the length it was booked for. If you join late, I will use whatever time is left as well as I can, but I cannot promise to run past the original end time, because there may be someone booked after you. If my calendar happens to be clear I will usually be happy to continue.

Repeated changes

This policy is built on trust and I would like to keep it that way. If someone repeatedly cancels, repeatedly reschedules, or clearly takes advantage of the flexibility, I may decline further changes or decline to book with them again. I expect this to be rare.

If I have to cancel

If I need to cancel a session you have paid for, you choose what happens next. I will either refund you in full or move the session to another time that suits you, whichever you prefer.

How refunds are sent

Refunds go back through the same method you paid with. I will send the refund promptly once we agree on it. How quickly it then reaches you depends on your bank or payment app, which is outside my control.

What happens to follow-up questions

The mentorship sessions include a limited number of follow-up questions afterwards. The Terms of Use set out how many and for how long. Where cancelling, rescheduling or refunds are involved, it works like this:

• If a session is cancelled before it happens, there was no session, so no follow-up questions apply.
• If you reschedule, the 7 day window runs from the session you actually attend, not from the date you originally booked.
• If a session has already happened and I refund it for any reason, the follow-up window closes at that point.

Outcomes are not refundable

The fee pays for my time and attention during the session. It is not tied to any result. As set out in the Terms of Use, I cannot guarantee scores, admissions, offers or any other outcome, so a session cannot be refunded on the basis that a result did not follow.

That said, if you feel a session genuinely did not deliver what was promised, tell me. I would rather hear it than not.

Group sessions and workshops

I may offer group sessions, workshops or courses in future. Those are not available today, and this policy does not attempt to cover them. If and when they launch, any specific booking, cancellation or refund terms for them will be communicated separately at that time.

Changes to this policy

I may update this page as things evolve. Any change applies to bookings made after the change. The date at the top shows when it was last revised.

Getting in touch

For anything about a cancellation, reschedule or refund, message me on Instagram. That is the same place we booked, so the context is already there.